Thank you for choosing our product. If you encounter any defects, malfunctions, or quality-related issues with your purchase, please follow the steps below to submit a formal report via our designated after-sales email. This will help us process your request efficiently and provide a timely resolution.

1. Reporting Channel

Please send all defect reports exclusively to: aftersales@heacoustics.com

(Note: Emails sent to other addresses may not be processed. We aim to acknowledge receipt within 24 business hours.)

2. Required Information to Include

To ensure we can verify and address your issue promptly, please provide the following details in your email:

Product Details:

      (1) Product name and model number (located on the product label, packaging, or user manual)

      (2) Batch/lot number (Printed at the bottom of the package)

      (3) Purchase date

      (4) Purchase channel (e.g., official website, authorized retailer, Amazon, etc.)

Issue Description:

      (1) A clear, detailed explanation of the defect or problem (e.g., "The product fails to power on despite being fully charged" or "No sound after connection")

      (2) Circumstances of the issue (e.g., when it first occurred, frequency, conditions of use)

Supporting Documentation:

      (1) Attach clear photos/videos showing the defect, product label (with model/serial number), and any relevant receipts or proof of purchase.

      (2) Ensure media files are high-resolution and clearly display the issue.

Contact Information:

      (1) Your full name

      (2) Phone number

      (3) E-mail

      (4) Shipping address (for replacement or repair purposes, if needed)

3. Additional Notes

      (1) Please submit the report within 30 days of discovering the defect (or within the warranty period, whichever is longer) to qualify for after-sales support.

      (2) We may contact you for further clarification on the issue—please monitor your email for updates.

      (3) After reviewing your submission, we will notify you of the resolution options (e.g., replacement, repair, refund) in accordance with our warranty policy and applicable laws.

Thank you for your understanding and trust in our brand.

Dongguan Yidian Yidu Smart Technology Co., Ltd